Each organization has a different policy on what types of payment is accepted, so you will want to reach out to the event producer’s patron support. Contact information is listed on the organization’s main box office website, just scroll to the bottom!

You can contact patron support – contact information is listed at the bottom of the box office’s website.

Most likely you purchased a ticket through our system for your local school or dance studio’s recent event. BookTix is an online ticketing vendor – we help schools, theater companies, dance studios, and other organizations sell tickets to their shows and events. If you can’t recall purchasing tickets to an event recently, you can reach out to us with your name, charge amount and date, and we can look up the charge for you. Send us an email at help@booktix.ca.

Sure! If you let us know the name of the organization, and the name and email address used to purchase the tickets, we would be happy to re-send the email! You can always log into your user account to re-print your tickets as well. Once you log in, on the top right you will see an icon of a ticket. Click that, select “My Account”, and then “View Past Ticket Orders”. From there you can click on your order, and select to download to pdf.

Each organization we work with will maintain their own refund or exchange policy, so you will need to contact this organization directly. You can find their contact information listed at the bottom of the box office website.

Not to worry! On the login screen, you can select “Forgot Your Password?”. Once you enter your email address, a temporary password will be emailed to you. If you don’t see the email right away, be sure to check your spam/junk folder!

For your safety and security, we do require that you create a user account to purchase tickets.